Improve Productivity. Reduce Costs. Scale in Managed IT.
Grow revenue and deliver superior support with a portfolio of white-label IT solutions, anchored by a U.S.-based live-answer service desk and NOC.
Collabrance supports growth-minded managed services providers dedicated to scaling their business – now, and into the future.
Our flexible, customer-centric IT solutions set us apart from other third-party service providers. No hidden fees and no rigid service agreements; just a unified service delivery model and the resources you need to deliver excellent IT support.
We give you the tools to drive new growth and lower overall costs.
How Can We Help You Grow?
Collabrance provides a successful platform to help managed IT providers scale – faster, with less risk.
To see if your business is a fit for Collabrance, click here.
100% U.S.-Based Service Desk
24/7/365 user support, answered live by a technician ready to work the customer’s issue.
Scalable Solutions
We manage the tools and products needed to deliver service, bundled as one monthly invoice – so you can control costs.
Independently Owned in the IT Channel
We help customers achieve success – for life. Our parent company, The 20, can help with your M&A strategy or overall growth plan.
Our Proven Processes Help MSPs Solve Their Biggest Pain Points
Propel your managed services business with our sales, marketing, and solution support.
Lead Generation
We offer white-label sales and marketing materials to communicate the value of your services to customers and prospects – and grow your business.
Sales Assistance
Lean on our sales engineering team to help you build customized, per-customer solutions and write proposals.
Onboarding Support
Our network engineers and project management professionals ensure a smooth implementation of your customer’s services.
Your Customers Are Our Top Priority
Relying on our live-answer support team frees you to focus on high-impact initiatives, while your customers benefit from extended hours, consistent coverage and fast resolution.
%
First-Contact Resolution
%
Remote Resolution*
*Based on NOC + Service Desk offering
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Customer Satisfaction Rating*
*Based on last 12 months of resolved support tickets
Hiring the right person, getting that right fit, starting from scratch is a lot of work. But Collabrance already has the people in place. So, the decision to outsource was just common sense. Collabrance has the expertise, we have the customers, and with Collabrance, we can give our customers the immediate service they’re looking for.
Francine Do
Frequently Asked Questions
Learn about the services Collabrance offers, our pricing structure, the tools we use, and how we work with your end customers.
What is Collabrance?
What does Collabrance offer and what does it cost?
- NOC + Service Desk, priced per-user, per-device, or per-server
- NOC Services, priced per-device or per-server
And more! Visit our Services page to learn how our offerings are packaged and sold.
What RMM and PSA tools does Collabrance use?
Collabrance uses N-able RMM for remote monitoring, best-in-class security, and robust automation. We use ConnectWise Manage® for PSA and ticketing, with integration capabilities for MSPs already using ConnectWise in-house. Streamline IT allows for MSP access and visibility into our ticketing system.
Learn more about the tools Collabrance uses here.
How does the Collabrance service desk answer the phone?
Learn more about how our service team interfaces with end customers here.
How does Collabrance assist with MSP sales and marketing?
You can learn more about Collabrance value-added services here.
Thought Leadership and MSP Best Practices
Gain industry insights and stay up to date with the latest news on the Collabrance blog.
6 Ways Your MSP Can Deliver Exceptional IT Service
Technology allows businesses of any size and industry to automate and increase efficiencies. And as much as we love – and rely on – technology at Collabrance, one area we deliberately choose not to “automate” is our live-answer service desk. Why? It's something...
How a Third-Party Service Provider Fuels Your MSP’s Growth: 5 FAQs for Curious MSPs
The world is changing fast, and as technology continues to evolve at breakneck speed, more and more businesses are turning to third-party service providers – chiefly, managed services providers (MSPs) to take care of their IT needs. Computers aren’t just nifty tools;...
Four Tips for MSPs Designing Their B2B Website in 2024
Last year, I took on the dauting task of redesigning the Collabrance website. The “old” website wasn’t that old, and it wasn’t bad; it had just become overgrown with too much information. Not only was it difficult for prospective customers to find the information they...
The Collabrance Code: Four Pillars for Outstanding Team Culture
With workplace burnout on the rise – especially among professionals in managed IT – MSP executives and leaders have, more than ever before, an obligation to understand the relationship between workplace environment and employee health and success. A positive and...
Five Common Causes of MSP Burnout – And How To Avoid Them
IT services is a busy line of work – even grueling, at times. So, it’s no surprise that feelings of workplace exhaustion are on the rise for managed IT professionals. The persistent demand to deliver high-quality service to existing customers coupled with the ongoing...
Vendor Management: Maximize Value With These MSP Best Practices
For most companies, vendors and third-party suppliers are an integral part of daily operations. A vendor’s role extends beyond basic transactions; it impacts industry trends, supply chains, and overall efficiency, making up an ecosystem that is essential to an...
New to Managed IT?
Collabrance provides the tools, expertise, and personnel to help transitioning office technology dealers overcome obstacles and scale immediately with managed IT.
Contact Collabrance
Questions? Email sales@collabrance.com, or click the link below to submit a request and a team member will contact you.