Improve Productivity. Reduce Costs. Scale in Managed IT.

Grow revenue and deliver superior support with a portfolio of white-label IT solutions, anchored by a U.S.-based live-answer service desk and NOC.

Collabrance supports growth-minded managed services providers dedicated to scaling their business – now, and into the future.

Our flexible, customer-centric IT solutions set us apart from other third-party service providers. No hidden fees and no rigid service agreements; just a unified service delivery model and the resources you need to deliver excellent IT support.

We give you the tools to drive new growth and lower overall costs.

Technology professional working on tablet with keyboard

How Can We Help You Grow?

Collabrance provides a successful platform to help managed IT providers scale – faster, with less risk.

To see if your business is a fit for Collabrance, click here.

100% U.S.-Based Service Desk

24/7/365 user support, answered live by a technician ready to work the customer’s issue.

Scalable Solutions

We manage the tools and products needed to deliver service, bundled as one monthly invoice – so you can control costs.

Independently Owned in the IT Channel

We help customers achieve success – for life. Our parent company, The 20, can help with your M&A strategy or overall growth plan.

Our Proven Processes Help MSPs Solve Their Biggest Pain Points

Propel your managed services business with our sales, marketing, and solution support.

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Lead Generation

We offer white-label sales and marketing materials to communicate the value of your services to customers and prospects – and grow your business.

Sales Assistance

Lean on our sales engineering team to help you build customized, per-customer solutions and write proposals. 

Onboarding Support

Our network engineers and project management professionals ensure a smooth implementation of your customer’s services.

Your Customers Are Our Top Priority

Relying on our live-answer support team frees you to focus on high-impact initiatives, while your customers benefit from extended hours, consistent coverage and fast resolution.

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First-Contact Resolution

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Remote Resolution*
*Based on NOC + Service Desk offering

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Customer Satisfaction Rating*
*Based on last 12 months of resolved support tickets

Hiring the right person, getting that right fit, starting from scratch is a lot of work. But Collabrance already has the people in place. So, the decision to outsource was just common sense. Collabrance has the expertise, we have the customers, and with Collabrance, we can give our customers the immediate service they’re looking for.

Francine Do

Francine Do

CFO / COO, AIS

Frequently Asked Questions

Learn about the services Collabrance offers, our pricing structure, the tools we use, and how we work with your end customers.

What is Collabrance?
Collabrance is a third-party managed services provider – an “MSP for MSPs”, so to speak. We offer IT solutions and white-label customer support to help MSPs grow, including a 100% U.S.-based, 24×7 live-answer service desk. Our service desk maintains a 90% remote resolution rate, meaning nine out of 10 tickets will be closed without the service provider needing to take any action. With Collabrance IT services, end customers benefit from consistent coverage and fast resolution, while service providers are free to focus on growing their business. Collabrance is a wholly owned subsidiary of The 20.
What does Collabrance offer and what does it cost?
Collabrance offers a comprehensive portfolio of IT solutions to help MSPs scale their business and control monthly costs with flexible, flat-fee pricing.

  • NOC + Service Desk, priced per-user, per-device, or per-server
  • NOC Services, priced per-device or per-server

And more! Visit our Services page to learn how our offerings are packaged and sold.

What RMM and PSA tools does Collabrance use?

Collabrance uses N-able RMM for remote monitoring, best-in-class security, and robust automation. We use ConnectWise Manage® for PSA and ticketing, with integration capabilities for MSPs already using ConnectWise in-house. Streamline IT allows for MSP access and visibility into our ticketing system.

Learn more about the tools Collabrance uses here.

How does the Collabrance service desk answer the phone?
When an end customer calls the Collabrance service desk via our white-label support number, a live technician answers the phone as follows: “Support services. May I have your name and company name?” The technician then creates a ticket and begins working on the issue. In the event all technicians are busy helping other customers, we aim to keep wait times under five minutes. End users may also contact the service desk via white-label email and chat. 

Learn more about how our service team interfaces with end customers here.

How does Collabrance assist with MSP sales and marketing?
At Collabrance, we don’t think of ourselves as a vendor; we aim to work with our MSP customers as an extension of their team. With that in mind, we offer sales, marketing, and solution support to help MSPs generate leads, nurture leads into prospects and convert prospects to customers. 

You can learn more about Collabrance value-added services here.  

Thought Leadership and MSP Best Practices

Gain industry insights and stay up to date with the latest news on the Collabrance blog.

New to Managed IT?

Collabrance provides the tools, expertise, and personnel to help transitioning office technology dealers overcome obstacles and scale immediately with managed IT.

Contact Collabrance

Questions? Email sales@collabrance.com, or click the link below to submit a request and a team member will contact you.