Improve Productivity. Reduce Costs. Scale in Managed IT.
Grow revenue and deliver superior support with a portfolio of white-label IT solutions, anchored by a U.S.-based live-answer service desk and NOC.
Collabrance supports growth-minded managed services providers dedicated to scaling their business – now, and into the future.
Our flexible, customer-centric IT solutions set us apart from other third-party service providers. No hidden fees and no rigid service agreements; just a unified service delivery model and the resources you need to deliver excellent IT support.
We give you the tools to drive new growth and lower overall costs.
How Can We Help You Grow?
Collabrance provides a successful platform to help managed IT providers scale – faster, with less risk.
To see if your business is a fit for Collabrance, click here.
100% U.S.-Based Service Desk
24/7/365 user support, answered live by a technician ready to work the customer’s issue.
Scalable Solutions
We manage the tools and products needed to deliver service, bundled as one monthly invoice – so you can control costs.
Independently Owned in the IT Channel
We help customers achieve success – for life. Our parent company, The 20, can help with your M&A strategy or overall growth plan.
Our Proven Processes Help MSPs Solve Their Biggest Pain Points
Propel your managed services business with our sales, marketing, and solution support.
Lead Generation
We offer white-label sales and marketing materials to communicate the value of your services to customers and prospects – and grow your business.
Sales Assistance
Lean on our sales engineering team to help you build customized, per-customer solutions and write proposals.
Onboarding Support
Our network engineers and project management professionals ensure a smooth implementation of your customer’s services.
Your Customers Are Our Top Priority
Relying on our live-answer support team frees you to focus on high-impact initiatives, while your customers benefit from extended hours, consistent coverage and fast resolution.
%
First-Contact Resolution
%
Remote Resolution*
*Based on NOC + Service Desk offering
%
Customer Satisfaction Rating*
*Based on last 12 months of resolved support tickets
Hiring the right person, getting that right fit, starting from scratch is a lot of work. But Collabrance already has the people in place. So, the decision to outsource was just common sense. Collabrance has the expertise, we have the customers, and with Collabrance, we can give our customers the immediate service they’re looking for.
Francine Do
Frequently Asked Questions
Learn about the services Collabrance offers, our pricing structure, the tools we use, and how we work with your end customers.
What is Collabrance?
What does Collabrance offer and what does it cost?
- NOC + Service Desk, priced per-user, per-device, or per-server
- NOC Services, priced per-device or per-server
And more! Visit our Services page to learn how our offerings are packaged and sold.
What RMM and PSA tools does Collabrance use?
Collabrance uses N-able RMM for remote monitoring, best-in-class security, and robust automation. We use ConnectWise Manage® for PSA and ticketing, with integration capabilities for MSPs already using ConnectWise in-house. Streamline IT allows for MSP access and visibility into our ticketing system.
Learn more about the tools Collabrance uses here.
How does the Collabrance service desk answer the phone?
Learn more about how our service team interfaces with end customers here.
How does Collabrance assist with MSP sales and marketing?
You can learn more about Collabrance value-added services here.
Thought Leadership and MSP Best Practices
Gain industry insights and stay up to date with the latest news on the Collabrance blog.
Collabrance, Powered by The 20: The New Era
It's nice when things line up: when the puzzle piece fits, when the lid seals the jar…when two complementary organizations team up to level up! On August 1st, Collabrance was acquired by The 20, marking the start of a new era and the next chapter in our...
It’s the Age of the Intern
Internship programs have long been popular among college undergrads – and for good reason. An internship gives students real-world work experience in their area of study and, in many cases, affords them an hourly wage or academic credit toward graduation. There are...
Strong IT Documentation Can Give MSPs a Competitive Edge. Learn How With These Best Practices.
Technical documentation – the process of collecting, recording and sharing the information needed to resolve certain issues, execute various functions and, generally, for a support team to operate optimally – is a crucial factor in an MSP’s quality of service. A...
Microsoft Is Ending Support for Its Most Popular Operating System. Here’s What Managed Services Providers Need To Know.
Microsoft will end support for Windows 10 – its most popular operating system – in October 2025. The current version of Windows 10, 22H2, is the final feature update. After October 14, 2025, there will be no security updates, bug fixes, or technical...
Is Solution Selling Still the Right Approach for Managed IT?
Solution selling isn’t a new concept. The problem-based methodology gained popularity in the 1980s and has remained a classic sales blueprint since – for good reason! It’s a simple formula built around identifying a prospect’s needs and recommending products and...
LinkedIn Best Practices for MSPs
LinkedIn is one of the best cost-friendly tools available to B2B businesses who want to elevate and spread awareness of their brand, foster trust, and build lasting relationships. By following these best practices and crafting a compelling LinkedIn strategy, MSPs can...
New to Managed IT?
Collabrance provides the tools, expertise, and personnel to help transitioning office technology dealers overcome obstacles and scale immediately with managed IT.
Contact Collabrance
Questions? Email sales@collabrance.com, or click the link below to submit a request and a team member will contact you.