Basic User Support
We provide 100% U.S.-based, live-answer user support
Our technicians and processes are customer-centric and provide an exceptional IT service experience.
What’s Included
U.S.-Based Tier 1 Service Desk
- Unlimited 24×7 live-answer tier 1 user support (support requests also accepted via email and desktop chat)
- Line of business application assistance
- Vendor engagement, including ISP and phone systems
- Remote desktop access
- Service provider access to ConnectWise ticket and billing integration
- Access to real-time service desk reporting via live BrightGauge dashboard
- Access to monthly reporting
- Documentation through IT Glue
- One-on-one training for Collabrance tools
- Regular alignment meetings led by Collabrance service team
- Access to value-added services, including sales and marketing support
Microsoft Windows Workstations
- User assistance for supported operating systems
- Password resets and account unlocks
- Creation of Outlook profiles
- Email password resets
- Changes to mailboxes and distribution lists
Mobile Devices
- Email account setup
- Microsoft ActiveSync
The Collabrance Basic User Support offering requires a 12-month commitment to service. Agreements are flexible thereafter.
For a more comprehensive service desk experience, consider our NOC + Service Desk offering.
Vendors We Use
Our goal is not to be a dispatch team; we work directly with vendors to resolve line-of-business application tickets.
Ready to Get Started?
Give us a call at 877-715-8485, email sales@collabrance.com, or click the link below to submit a request and a team member will contact you.