NOC + Service Desk
Network operations center combined with a comprehensive U.S.-based, live-answer service desk.
What’s Included
- 24/7 remote monitoring and alerting
- Endpoint detection and response (EDR) licensing, monitoring, and management
- DNS filtering licensing, monitoring, and management
- Proactive patch management for Microsoft Windows and 100+ third-party applications, including Google Chrome, Apple Safari, Firefox, Adobe, Dropbox, Zoom and more
- Patch testing and verification
- RMM scripting and automation
- Hardware health monitoring
- Device performance monitoring
- Disk health check
- HTTP/HTTPS monitoring
- Proactive reboot procedures
- Internet connectivity
- Password policies
- Change detection alerts
- Service provider access to ConnectWise ticket and billing integration
- Access to monthly reporting
- Vendor engagement and consolidated billing
- One-on-one training for Collabrance tools
- Regular alignment meetings led by Collabrance service team
- Access to value-added services, including sales and marketing support
U.S.-Based Service Desk
- Unlimited live-answer 24×7 user and workstation support (support requests also accepted via email and desktop chat)
- Access to tier 2 and tier 3 resources
- Moves, adds, changes – Microsoft Active Directory, Entra ID, Microsoft 365 / Office 365
- Security and distribution group management
- Printer and file sharing permission management
- Spam filtering
- Remote desktop access
- Laptop drive encryption
- Mobile device email account setup
- Microsoft ActiveSync
- Access to real-time service desk reporting via live BrightGauge dashboard
- Documentation through IT Glue
- Oversight of the customer’s environment and industry-leading best practices
Vendors We Use
Our goal is not to be a dispatch team; we work directly with vendors to resolve line-of-business application tickets.
Ready to Get Started?
Give us a call at 877-715-8485, email sales@collabrance.com, or click the link below to submit a request and a team member will contact you.